Refund Policy

At LisaEnterpriseLLC, we strive to ensure that every customer is completely satisfied with their purchase. If you're not happy with your order, we’re here to help. Please read our refund policy below for more information on returns, refunds, and exchanges.

1. Returns

We accept returns on most products within 30 days from the date of delivery, provided the following conditions are met:

  • The product is unused, in its original packaging, and in new, resellable condition.
  • The item was not marked as “final sale” or “non-returnable” at the time of purchase.
  • You provide proof of purchase (order number, receipt, or other purchase verification).

If you would like to return an item, please contact us at [Insert contact email] with your order details, and we will guide you through the return process.

2. Refunds

Once we receive your returned item, we will inspect it and process your refund within 5–7 business days. Refunds will be issued to the original payment method. Please note that depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

  • If the return is approved, you will receive a full refund for the cost of the item.
  • Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

3. Exchanges

We are happy to offer exchanges for items of the same value. If you wish to exchange an item, please contact us at [Insert contact email], and we’ll assist you with the process.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [Insert contact email] or [Insert phone number]. We will provide instructions for returning the item, and we will cover the cost of return shipping. Once we receive the returned item, we will either send a replacement or issue a full refund.

5. Non-Returnable Items

Some items are not eligible for return, including:

  • Clearance or final sale items.
  • Gift cards.
  • Personalized or custom-made products (unless they arrive damaged or defective).

6. How to Initiate a Return or Refund

To request a return, refund, or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email with your order number and a description of the issue.
  2. Return Instructions: We will provide you with return instructions and, if applicable, a return shipping label.
  3. Ship the Item: Carefully package the item in its original packaging and return it to us.
  4. Processing: Once we receive the returned item, we’ll inspect it and process your refund or exchange.

7. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Original Shipping: Shipping charges for the original order are non-refundable unless the return is due to an error on our part.

8. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We recommend checking this page periodically for any updates.